FAQ

At Sincerely, Bitter, we offer free ground shipping on orders over $55 (after discounts and before taxes) to the continental U.S. For orders under $55, expedited shipping, rates will be calculated based on your order total and destination address.

At the moment, we do not offer international shipping. However, as Sincerely, Bitter continues to grow, we hope to expand and offer sales and shipping worldwide in the future.

We provide a tracking number once your order has been shipped. Simply click on the tracking number to monitor your order’s shipping progress. For orders with multiple shipments, each will have a separate tracking number.

All of our products are made in-house by our small (but mighty) team. We do our absolute best to get every order out within 2 to 7 business days, but timing can vary slightly depending on order volume and product availability. Thanks for being patient with a small biz—you’re the real MVP.

If you’d like to cancel or modify your order, please contact us as soon as possible. Our team will check the status of your order and do our best to make the changes or cancel it before it ships.

If you’ve received a missing, damaged, or defective item in your order, please contact us with your order number and a description of the issue. Our team will be happy to assist you in resolving the problem.

At Sincerely, Bitter, all of our products are made to order once your purchase is placed. If your item arrives damaged or there’s a manufacturing issue, reach out within 15 days of delivery and we’ll make it right—you can choose between a free reprint or a full refund. For unsuccessful deliveries, the same options apply. We appreciate your support and understanding as a small business!

If you've received a damaged item and have contacted us to arrange a reprint or refund, there's no need to return the item. You are welcome to keep, donate, or recycle it.

Pair details on availability, style, or even provide a review.

We are required to collect sales tax for orders shipping to Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington D.C., West Virginia, Wisconsin, and Wyoming.

We hate to be the bearer of bad news (it’s kind of our thing), but we don’t offer e-gift cards at the moment. Hopefully someday soon—but for now, you’ll have to commit to something real. Thanks for keeping it bitter with us. 💔